Connect Zendesk
ProfessionalComing soon
What becomes a task
Support tickets, chosen by filters or by one of your Zendesk views.
Connect it
- Choose Add connection in the sidebar, find Zendesk, and choose Connect.
- Next to Connected account, choose Connect and sign in.
- Set the options below and an age limit, then choose Save.
More detail in Connect a tool.
Settings
- Assigned To Me
- Only import tickets assigned to you. On by default.
- Import Tickets By
- Filters, or a Zendesk view.
- Statuses To Import
- With filters: the statuses to load. New, Open and Pending by default.
- Priorities, Ticket Types and Tags
- With filters: narrow it further. Leave empty for all.
- View
- With a Zendesk view: the view to load tickets from.
- Done Status
- The status a ticket moves to when you finish it. Solved by default.
When you finish a task
The ticket moves to your Done Status.
Good to know
- Zendesk can’t reopen a Closed ticket, so a reopened task stays closed there.