Fix a connection
What to do when a connection stops working.
2 min read
Common problems
| You see | Do this |
|---|---|
| Needs Authorisation | Open the connection, choose Change account and sign in again. |
| Nothing happens when you choose Connect | Your browser blocked the sign-in popup. Allow popups for OneTaskList and try again. |
| Admin Consent Required (Microsoft) | Your organisation needs an admin to approve OneTaskList. Ask your Microsoft 365 admin to use Grant Admin Consent for my Organisation. |
| No tasks arrive | Check the connection has an age limit, look at Task preview, then choose Check now. |
| “A circular reference has been detected” | Your done status, list or bucket is also in the ones to load. Take it out. |
| The connection is paused | It shows red in the Filters pane. Hover over it, or open the info icon in Connection Details, to see why. Fix it, then Save. |
Still stuck?
Choose Reload all tasks from the Check nowmenu. If that doesn’t help, try Clear Cache & Refresh from your avatar menu.